Rids Amin

Rids Amin is Vice President, Customer Delivery for EMEA and APAC at Impact Analytics. A technologist by training and a customer success leader by trade, he has spent 25 years building the organizations and processes that turn enterprise software into value customers can measure — and keep investing in.

Retail is familiar ground. At Aurea's Quantum Retail business, Rids led delivery of demand forecasting, allocation, replenishment and order planning solutions for tier-one retailers including Marks & Spencer, New Look, The Children's Place and Famous Footwear implementations that earned multi-year renewals and expanded partnerships. They are the same problems Impact Analytics now solves with AI.

He has built delivery organizations from the ground up at every scale. As SVP at Alcatel-Lucent Motive he ran a 500-person global professional services organization across EMEA, APAC and the Americas, designing the onshore-offshore operating model and governance framework behind it. At UnboundID, now Ping Identity,  he built the global customer success and professional services function from scratch for a high-growth identity platform serving Citibank, Visa, American Express and Verizon. More recently, he co-founded IgniteScale, growing it past $3M ARR, and at iQpay building a product and customer success team that reversed a near-total churn crisis to 95% retention while driving 24x revenue growth.

Rids believes delivery success is decided long before implementation begins — in how expectations are set, how scope is understood, and how honestly risk is surfaced. He builds teams that own outcomes rather than tasks, on the conviction that clients should see value in weeks, not at go-live.